Frequently Asked Questions
When will the sessions be? How do I schedule my appointment?
We will arrange suitable times for the one-on-one coaching sessions. The group learning session times will be informed by an expression of interest process. There is no obligation to attend sessions that are not suitable for you.
Who would my coach be?
The main coach will be experienced placemaker Dean Cracknell at Town Team Movement. He is the curator of Placemaking.Education. You find out more about his role and experience via LinkedIn.
What about timezones?
We'd like to help anyone in the world, but please bear in mind the placemaking coaches are based in Australia. We'll try and find a suitable time, but email us at [email protected] if you are in any doubt about timezone complications.
When are payments required?
Payments are generally required prior to sessions, however government organisations can arrange a purchase order and send through through to confirm intent to pay prior to the session.
Can I pay for coaching sessions via a tax invoice?
Yes. If you would prefer to pay via tax invoice, please email your request to [email protected] and we can arrange this.
Can I purchase coaching more than once?
Absolutely! If you find yourself in need of coaching more than once, simply purchase the coaching again.
Can I get a refund if I'm unhappy with my purchase?
If you are unsatisfied with your coaching, reach out to us to see if your purchase is eligible for a refund.